Our current turnaround time is 10 – 15 business days-this does not include holidays or weekends. Please note that this is just an estimate and may vary depending on our current workload and how many items are in your order. Christmas is ALWAYS the busiest time of the year and our turnaround time will be increased. Please make sure you order before our Christmas deadline. Due to the lengthy, tedious process of glittering the tumblers, we have to spend an ample amount of time creating that perfect finish. Please note that every item is handmade and made-to-order (unless otherwise stated). We will try our best to get your order out as soon as possible. Turnaround time does not include shipping time.
All items are shipped USPS Priority. The estimated shipping time is 2 – 4 days after your order has been completed. Please note that this is not part of the turnaround time. USPS Express shipping is also available for a nominal fee. Please contact us prior to placing your order for an Express Shipping quote.
If for any reason your drinkware arrives damaged, we are happy to send an exact replacement free of charge. Please contact us within 3 days of receiving your order for us to process and send you a return label.
TCC does not offer returns or refunds on any item. If your item is defected or damaged upon arrival, we are happy to send you an exact replacement. Please note that turnaround may still still apply to the replacement. Returns and refunds are subject to approval.
TCC does not offer exchanges. Please review your order before checkout to guarantee you know exactly what it is you are ordering. Please ask us any questions if you are confused about anything on your order.
Cancellations are only accepted within 48 hours of placing your order. If you would like to cancel your order, please email us at firstname.lastname@example.org with the subject title “Cancellation”.